Digital Transformation in the Workplace
Digital Transformation in the Workplace
As digital technologies reshape industries and humans habitual behaviour, many businesses are pursuing large-scale change efforts to capture the benefits of these technology trends and gain a competitive advantage into the market. Digital transformation is often a complex and multipronged process that represents a cultural shift in the model for the workplace. It is also not restricted to the technical or technological-dependent areas of an organization, but cross affecting all organisational functions, as well as, the external environment it operates.
Challenge #1: The Customer Behavior
The digital era has slowly but steadily transformed the needs of consumers and how they want those needs met. In today’s world, convenience, flexibility, instant gratification and other such factors have affected the way consumers shop for goods or want services delivered to them.
Challenge #2 : The Right Talent
This digital evolution is proving a storm for most organizations, shaking them to their core. There’s the challenge with employee retention. The best talents and the digitally advanced personnel of these organizations in wanting to showcase their digital skills and network with like-minded peers are leaving in droves to digitally transformed enterprises where their talents will be better utilized. Employee redundancy is another problem. A lot of organizations are still made up of teams whose skill sets do not align with the digital era we’ve found ourselves. These individuals are still adopting the analogue models that the rest of the world has moved away from. Inflexibility to change has caused a lot of organizations to go under.
Challenge #3:
The virtual Organisation Inside Out
However, it is worthy to note that other organizations are learning. They have come to realize that it is time to change their business approach. They’re giving heed to the “adapt or die” axiom. As a response to the realities of digital transformation in the workplace, remote working is being promoted. The COVID-19 pandemic ravaging the whole world today has made sure that only organizations with the right digital tool and digitally-aware workforce will survive. Working from home – a culture that lots of companies were not ready to buy into just yet is becoming the new company. Pre-COVID-19, there was a lot of argumentation around whether such a model would work. Right now, is our new normal.
The advancement in technology means a lot of software and hardware are being developed to make life easier for consumers. There are apps to communicate with customers, self-service platforms, and chatbots for quick resolution of complaints and suggestions. These digital solutions are winning more customer base for organizations that have adopted them.
In-house communication and collaboration is also enhanced with the use of digital tools. Breakthroughs are being achieved, deadlines are met and novel projects are undertaken, all made possible through teamwork, which is otherwise made possible through the use of digital tools and devices.
The core of our population is up of the youths. These are the Millennials and Generation Z who grew up with the latest technology and devices. Therefore, only a workforce that actually thinks like them will be able to adequately engage them.
"What does digital transformation means for your organization?"
In our views this is one concept that generates a cultural shift from the traditional way of doing business.
"But How?"
We can support you to that journey by mapping with you the strategic planning for your organisation to respond to the new normal.
Under the Microscope
During the last decade we all got Netflix-ed. Now we will get gamified. Don’t think ‘only’ games. Think the gamification of our whole lifeworld. Netflix …
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Digital Transformation in the Workplace
As digital technologies reshape industries and humans habitual behaviour, many businesses are pursuing large-scale change efforts to capture the benefits of these technology trends and gain a competitive advantage into the market. Digital transformation is often a complex and multipronged process that represents a cultural shift in the model for the workplace. It is also not restricted to the technical or technological-dependent areas of an organization, but cross affecting all organisational functions, as well as, the external environment it operates.
Challenge #1: The Customer Behavior
The digital era has slowly but steadily transformed the needs of consumers and how they want those needs met. In today’s world, convenience, flexibility, instant gratification and other such factors have affected the way consumers shop for goods or want services delivered to them.
Challenge #2 : The Right Talent
This digital evolution is proving a storm for most organizations, shaking them to their core. There’s the challenge with employee retention. The best talents and the digitally advanced personnel of these organizations in wanting to showcase their digital skills and network with like-minded peers are leaving in droves to digitally transformed enterprises where their talents will be better utilized. Employee redundancy is another problem. A lot of organizations are still made up of teams whose skill sets do not align with the digital era we’ve found ourselves. These individuals are still adopting the analogue models that the rest of the world has moved away from. Inflexibility to change has caused a lot of organizations to go under.
Challenge #3:
The virtual Organisation
Inside Out
However, it is worthy to note that other organizations are learning. They have come to realize that it is time to change their business approach. They’re giving heed to the “adapt or die” axiom. As a response to the realities of digital transformation in the workplace, remote working is being promoted. The COVID-19 pandemic ravaging the whole world today has made sure that only organizations with the right digital tool and digitally-aware workforce will survive. Working from home – a culture that lots of companies were not ready to buy into just yet is becoming the new company. Pre-COVID-19, there was a lot of argumentation around whether such a model would work. Right now, is our new normal.
The advancement in technology means a lot of software and hardware are being developed to make life easier for consumers. There are apps to communicate with customers, self-service platforms, and chatbots for quick resolution of complaints and suggestions. These digital solutions are winning more customer base for organizations that have adopted them.
In-house communication and collaboration is also enhanced with the use of digital tools. Breakthroughs are being achieved, deadlines are met and novel projects are undertaken, all made possible through teamwork, which is otherwise made possible through the use of digital tools and devices.
The core of our population is up of the youths. These are the Millennials and Generation Z who grew up with the latest technology and devices. Therefore, only a workforce that actually thinks like them will be able to adequately engage them.
"What does digital transformation means for your organization?"
In our views this is one concept that generates a cultural shift from the traditional way of doing business.
"But How?"
We can support you to that journey by mapping with you the strategic planning for your organisation to respond to the new normal.
How We Can Help
Increasing employee and customer satisfaction
Our Action Plan:
Editor’s Pick
How We Can Help
Our Action Plan:
Under the Microscope
During the last decade we all got Netflix-ed. Now we will get gamified. Don’t think ‘only’ games. Think the gamification of our whole lifeworld. Netflix …
[ad_1] It’s been eight months since countries all around the world started to impose lockdown to curb the spread of the novel coronavirus. So many …
New Oracle and MIT Technology Review study reveals the human drivers of cloud automation as the roles of finance, HR, and IT evolve to meet …
Organisations are actively creating new positions to facilitate digitalisation efforts within the finance function over the next 12 months, reveals Robert Half’s report Digital transformation and …
“The role of CSR is not about writing checks or putting together fun volunteering events; but integrating purpose into the core business and leveraging the …
Business leaders say learning and L&D digitisation is key to successful transition to hybrid ‘human-AI’ workforce; but research reveals current frustrations with digital performance in L&D …
Editor’s Pick